Faq

How do I find my PUK code?

How do I find my PUK code?

Your PUK number can be found on the back of your SIM card holder.

Alternatively you can call customer services on 322 from your toggle SIM and a member of the customer services team will be glad to help you.

My handset is locked

My handset is locked

If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock may be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock

Where can I buy a toggle SIM?

Where can I buy a toggle SIM?

toggle SIMs are available online – order your toggle SIM now at over 1,000 outlets nationwide. To find your nearest retailer please visit our Store finder and enter your post code. Alternatively you can order your toggle SIM card online now.

How do I find my toggle number?

How do I find my toggle number?

You can view your toggle number on your mobile screen by dialling *132#, send.

How do I keep my existing number?

How do I keep my existing number?

To transfer your existing mobile number to toggle, simply contact your existing mobile service provider and ask for your PAC code. Once you have your PAC code, please contact toggle Customer Services who will activate the transfer for you.

Are there any hidden charges?

Are there any hidden charges?

No, never.

How do I contact customer services?

Contact toggle customer service

You can contact toggle Customer Services 9.00am – 6.00pm 7 days a week

To contact customer services:

  • Dial 322 from your toggle
  • Dial 02071 322322 from another phone
  • Dial +44 7438 646322 from abroad
  • Email us at cs@togglemobile.co.uk
How much does it cost to contact customer service?

How much does it cost to contact customer service?

Calling customer services at 322 (or 93#) from your toggle mobile is charged at £0.09/call. Calls to 02071 322322 from any other network are charged at your service provider's standard national rate.

I have not used my toggle for a while and it is now disconnected, why is this?

I have not used my toggle for a while and it is now disconnected, why is this?

We automatically deactivate SIM cards if you do not make a call or send a text for 90 days. Unfortunately the SIM card cannot be reconnected and the mobile number is unavailable for you to use after this time.

My SIM card is lost/stolen, how do I prevent unauthorised use?

My SIM card is lost/stolen , how do I prevent unauthorised use?

Please contact customer services on 02071 322322 as quickly as possible and one of our advisors will be happy to help you.

Does toggle support premium calls or SMS?

Does toggle support premium calls or SMS?

No we do not offer premium SMS or premium calls.

How do I access voicemail and what is the cost?

How do I access voicemail and what is the cost?

Your Toggle Mobile voicemail service is automatically activated.
Using your Toggle Mobile voicemail you can:
  • Listen to messages left for you
  • Record a personalised welcome message
  • Select your preferred language

To access your voicemail from your Toggle Mobile.

  • Dial 121

To access your voicemail from abroad.

  • Dial +447438646121 and follow the instructions
Listening to your voicemail is completely free of charge in the toggle mobile countries (for other countries please check the rate here www.togglemobile.co.uk/tariffs/en as normal rates to UK apply).
How do I top-up online?

How do I top-up online?

To top-up with a debit or credit card online click here

Can I use toggle mobile in Japan?

Can I use toggle mobile in Japan?

Yes, you can use toggle mobile in Japan, however it requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone; however it is using 3rd generation technology which is deployed in Japan. There are 2 different 3G standards presently in use. To ensure that you have the correct phone for roaming in Japan, it is advisable that you check with either your current network operator or preferably refer to their mobile's handbook to determine whether or not it is WCDMA 2100 compatible.

Does toggle mobile supports Blackberry Services?

Does toggle mobile supports Blackberry Services?

Unfortunately currently we do not support Blackberry Services.

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